Guided Care

Module 5: Communicating with Patients of Medical Homes

Upon completing this course, you will be able to:

  • Describe three steps of a systematic, relationship-centered approach to communicating with patients: the “Ask-Tell-Ask” model.
  • Discuss a brief method for assessing a patient’s health literacy.
  • List five guidelines for email communication with patients.

The cost of this module is $15 per person. The module will take up to 60 minutes to complete and includes:

  • Self-assessment questions
  • A reading
  • An audio-enhanced presentation
  • A case study and video vignette
  • Additional resources
  • Final assessment questions

Evaluation: At the end of the module, you will answer several multiple-choice examination questions related to the course objectives.  You will also be asked to complete two short evaluations – one is a survey built into the course content and the other is an evaluation of the overall training.

Developed and Recorded by Danelle Cayea, MD, MS
Reviewed by Mindi McKenna, PhD, MBA, and Gary Noronha, MD, FACP

Dr. Danelle Cayea is an assistant professor of medicine in the division of geriatric medicine at the Johns Hopkins University School of Medicine.  She is currently a facilitator in training in the American Academy on Communication in Healthcare and earned a Masters degree in medical education at the University of Pittsburgh.  Dr Cayea focuses much of her education work at the Johns Hopkins University School of Medicine on designing and implementing communication skills curriculum.

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